Terms of Service

Access to certain features of our Services may require an account. You are responsible for providing accurate and complete registration information and for maintaining the confidentiality of your account credentials.

You are solely responsible for all activity that occurs under your account. You agree to:

• Maintain the security of your login credentials
• Not share your account access with unauthorized individuals
• Promptly notify Insaan Global of any unauthorized account access or security breach
• Use multi-factor authentication where offered and required

Insaan Global reserves the right to suspend or terminate accounts that violate these Terms, are associated with fraudulent or abusive activity, or present a security risk to our systems or other clients.

• Provide accurate, complete, and timely information necessary for service delivery
• Designate an authorized point of contact for operational coordination
• Respond promptly to Insaan Global requests for clarification or approvals
• Provide access to systems, tools, and resources reasonably required for service delivery

• Ensure you have the legal right to share any personal data provided to Insaan Global for processing
• Comply with all applicable data protection laws with respect to personal data shared with Insaan Global
• Execute any required data processing agreements in connection with the Services

• Use Insaan Global services only for lawful business purposes
• Not direct Insaan Global teams to engage in any activity that violates applicable law, professional regulations, or third-party rights
• Maintain required licenses, registrations, and legal authorizations relevant to your business operations

• Maintain adequate licenses for any third-party software or platforms that Insaan Global is directed to use in delivering services
• Ensure systems and platforms shared with Insaan Global are free from malware and security vulnerabilities to the best of your ability

All content on our website, including but not limited to text, graphics, logos, images, the NAS-AI platform, the Insaan Control Model, our methodologies, processes, software, and all associated intellectual property, is owned by or licensed to Insaan Global and is protected by applicable intellectual property law. You may not copy, reproduce, distribute, transmit, modify, create derivative works from, or otherwise exploit any Insaan Global intellectual property without our prior written consent.

Clients retain ownership of all intellectual property provided to Insaan Global for the purpose of service delivery, including brand materials, scripts, process documentation, and customer data. By providing such materials, clients grant Insaan Global a limited, non-exclusive license to use them solely for the purpose of delivering the contracted services.

Unless expressly agreed otherwise in a signed service agreement, all work product, deliverables, reports, and output created by Insaan Global in the course of providing services shall be owned by the client upon full payment of applicable fees. Insaan Global retains ownership of all underlying methodologies, tools, platforms, and general knowledge used in delivering those services.

If you provide feedback, suggestions, or ideas regarding our Services, you grant Insaan Global a perpetual, irrevocable, royalty-free license to use such feedback for any purpose without obligation to you.

Both parties acknowledge that in the course of the business relationship, each may disclose confidential information to the other. Each party agrees to:

• Hold the other party's confidential information in strict confidence
• Not disclose confidential information to any third party without prior written consent
• Use confidential information only for the purposes of the service relationship
• Apply at least the same degree of care to protecting the other party's confidential information as it applies to its own, but no less than reasonable care
• Limit access to confidential information to those employees, contractors, or agents who have a need to know for the purpose of service delivery

"Confidential information" means any non-public information disclosed by either party, including but not limited to: business strategies, operational methodologies, pricing, client data, technology, personnel information, and the terms of any service agreement between the parties.

Confidentiality obligations do not apply to information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was known to the receiving party before disclosure; (c) is independently developed by the receiving party without reference to confidential information; or (d) is required to be disclosed by law or court order, provided prompt notice is given to the disclosing party.

Confidentiality obligations survive the termination of the business relationship for a period of five (5) years, except with respect to trade secrets, for which obligations survive indefinitely.

Fees for Insaan Global services are set out in the applicable Statement of Work or service agreement. All fees are stated in the currency specified in the relevant agreement and are exclusive of applicable taxes unless stated otherwise.

• Invoices are due within the payment period specified in the applicable service agreement (typically net 15 or net 30 days from invoice date)
• Late payments may be subject to interest at the rate specified in the service agreement or, if not specified, at the statutory rate
• Insaan Global reserves the right to suspend services for accounts that are overdue by more than 15 days after written notice

Each party is responsible for its own taxes arising from the business relationship. Where Insaan Global is required by law to collect taxes on services provided, such taxes will be added to invoices and are the client's responsibility unless the client provides a valid exemption certificate.

If you dispute any invoice, you must notify Insaan Global in writing within 10 business days of the invoice date. Undisputed amounts remain due and payable on the agreed schedule.

Insaan Global warrants that:

• It has the right and authority to provide the Services under these Terms
• The Services will be performed with reasonable skill and care by appropriately trained personnel
• It will maintain reasonable security measures to protect client data and systems

EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS OR A SIGNED SERVICE AGREEMENT, THE SERVICES AND WEBSITE ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTY OF ANY KIND. TO THE FULLEST EXTENT PERMITTED BY LAW, INSAAN GLOBAL DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• Implied warranties of merchantability, fitness for a particular purpose, and non-infringement
• Warranties regarding the accuracy, completeness, or reliability of website content
• Warranties that the website will be error-free, uninterrupted, or free from harmful components
• Warranties regarding specific business outcomes or revenue results from outsourced operations

You warrant that: (a) you have the authority to enter into these Terms; (b) all information provided to Insaan Global is accurate and complete; (c) you have the right to share any data or materials provided for use in service delivery; and (d) your use of the Services complies with all applicable laws.

NEITHER INSAAN GLOBAL NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS SHALL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITIES, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

INSAAN GLOBAL'S TOTAL AGGREGATE LIABILITY TO YOU ARISING FROM OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID OR PAYABLE BY YOU TO INSAAN GLOBAL IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Nothing in these Terms limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) gross negligence or willful misconduct; or (d) any liability that cannot be limited or excluded by applicable law.

The parties acknowledge that the limitations of liability in this section reflect a reasonable allocation of risk between the parties and form an essential basis of the bargain between them. Insaan Global would not be able to provide the Services on the terms offered without these limitations.

These Terms remain in effect for as long as you access our website or use our Services. Service-specific terms of engagement, including duration and renewal, are governed by the applicable service agreement.

Clients may terminate service agreements in accordance with the notice and termination provisions contained in the applicable signed service agreement or SOW.

Insaan Global may suspend or terminate your access to our website or Services immediately if:

• You materially breach these Terms and fail to cure such breach within 14 days of written notice
• You become insolvent, enter administration, or are subject to analogous insolvency proceedings
• You direct Insaan Global to engage in any illegal or fraudulent activity
• Continued engagement would expose Insaan Global to legal, regulatory, or reputational risk

Upon termination:

• All access to Insaan Global-provided systems and platforms will be revoked
• Outstanding fees for services rendered remain due and payable
• Insaan Global will return or delete client data in accordance with the data processing agreement
• Provisions that by their nature survive termination (including confidentiality, IP ownership, limitation of liability, indemnification, and governing law) will remain in effect

In the event of any dispute, claim, or controversy arising out of or relating to these Terms or the Services, the parties agree to first attempt to resolve the matter through good faith negotiation. Either party may initiate this process by providing written notice describing the dispute in reasonable detail.

If the dispute is not resolved through negotiation within 30 days of the initial notice, either party may refer the dispute to non-binding mediation administered by a mutually agreed mediator or mediation body.

If mediation does not resolve the dispute within 60 days of initiation, the dispute shall be finally resolved by binding arbitration in Amman, Jordan, before a single arbitrator agreed upon by both parties, or if no agreement is reached, appointed in accordance with applicable arbitration rules. The arbitration shall be conducted in the English language. The arbitrator's decision shall be final and binding and may be enforced in any court of competent jurisdiction.

Nothing in this section prevents either party from seeking emergency injunctive or other equitable relief from a court of competent jurisdiction where such relief is necessary to prevent irreparable harm.

TO THE EXTENT PERMITTED BY LAW, YOU AGREE THAT ANY DISPUTE RESOLUTION PROCEEDINGS WILL BE CONDUCTED ON AN INDIVIDUAL BASIS AND NOT AS A CLASS, CONSOLIDATED, OR REPRESENTATIVE ACTION.

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Insaan Global with respect to the subject matter hereof and supersede all prior and contemporaneous understandings, representations, and agreements.

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it enforceable.

No failure or delay by Insaan Global in exercising any right under these Terms shall constitute a waiver of that right. No single or partial exercise of a right precludes any other or further exercise of that right.

You may not assign or transfer your rights or obligations under these Terms without Insaan Global's prior written consent. Insaan Global may assign these Terms or any rights hereunder without your consent in connection with a merger, acquisition, corporate restructuring, or sale of all or substantially all of its assets.

Insaan Global shall not be liable for any failure or delay in performance resulting from circumstances beyond its reasonable control, including but not limited to natural disasters, acts of war or terrorism, government actions, pandemics, power or internet outages, or labor disputes. Insaan Global will notify you promptly of any such event and use reasonable efforts to resume performance as soon as practicable.

All legal notices under these Terms shall be in writing and delivered by email with confirmation of receipt, or by courier to the addresses specified in the applicable service agreement. Notices to Insaan Global shall be sent to info@insaanglobal.com.

The parties are independent contractors. Nothing in these Terms creates a partnership, joint venture, employment, franchise, or agency relationship between Insaan Global and any client or user.

These Terms are drafted in English. In the event of any translation, the English version shall prevail.