Careers · Amman, Jordan
Start your career here.
Grow it with us.
We are a young team in Amman working with companies across many industries, with a focus on financial resolution services for US clients. Our people speak with US consumers all day, so we hire excellent English speakers with a natural American accent. Bring that, and we will teach you the rest. When you are ready, we promote from within.
- Excellent English with a natural American accent (C1 or C2 required)
- An ambitious team in Jordan
- Training and promotion from within
Is this for you?
Our requirements
We keep a high bar because our people speak with US consumers all day. We train the right people. The English bar is non-negotiable.
If English is not your strongest language yet, this role is not the right fit today.
Our name
إنسان (insaan) means human.
Our business is people: the teams we build, and the customers they help every day.
What we require
- Excellent spoken English
- You speak English fluently and naturally, with no effort to find the words. This is non-negotiable.
- A natural American accent
- You speak with US consumers all day. They should feel like they are talking to someone who sounds familiar.
- Willingness to learn
- You take feedback well and want to get better every week.
- Ability to work US hours
- We work on US time, so your shifts run from the evening into the morning in Amman.
- Reliability and ownership
- You show up on time, ready to work, and you like seeing your own numbers go up.
What you do not need
- A perfect CV
- Past work in sales or call centers
Sounds like you?Apply now
Built for Gen Z
A young team, built for the generation starting their careers.
Most of our people are Gen Z. They sound natural on the phone with Americans, they learn fast, and they want to grow. We train from the first day and promote our own people first, so the ones who start with us become the leaders who run the work.
Go deeper
What we are building, and your place in it
We want this to be one of the best places in Jordan to start a career. These four pages explain how, in detail. Read them before you apply, so you know exactly what you are signing up for.
- 01 · CultureOne of the best cultures in Jordan. That is our ambition.Respect, ownership, honest feedback and a young team. What we commit to, how our managers behave, and what we will not tolerate.
- 02 · LeadershipWe are growing Gen Z into leaders.How a first call with a US consumer becomes a team lead role: training, shadowing, leading a pod, mentoring and the skills you gain.
- 03 · RewardsWork that pays you back.Real impact for US families, pay tied to performance, recognition and promotion from within. Plus an honest look at the hard parts.
- 04 · TeamsFive teams, one high bar.Customer Experience, Sales, Quality, Back Office & Operations and Team leadership, in depth.
Teams we hire for
One application for every team
Every team works on financial resolution services for companies in the US. You do not need to pick a job title. Send one application and tell us what interests you. Our HR team matches you with the right team.
Customer Experience
Talk with US consumers enrolled in a resolution program. Answer questions, keep them informed and solve problems the first time.
Sales
Speak with people in the US who are looking for financial help, explain the program clearly and help the right people get started.
Quality
Listen to real calls, score them fairly and help every rep sound clearer and more confident each week.
Back Office & Operations
Handle files, documents and account updates for resolution programs, carefully and on time.
Team leadership
Lead a team of reps, coach them on real calls and own the results. For people who have led teams before.
A day at Insaan
What a normal day looks like
This example day is for someone on a customer experience or sales team. Every team is a little different, but most days follow a similar pattern.
Start of shift
Log in and check today's plan
Your team lead runs a short huddle: goals for the day, updates from the client, and anything new to know.
Live work
Talk with US consumers
Calls and follow-ups with people in the US who are working through a financial resolution program. You listen, explain clearly and help them take the next step.
Coaching
Get feedback on real calls
The quality team reviews real conversations and shares clear feedback. Your team lead meets you 1:1 to plan what to improve.
Check your numbers
See how you are doing
You can see your own performance data during the day. It shows you what is working and what to practice.
Wrap up
Notes, hand-offs and ideas
Finish your notes in the CRM, pass on open files, and tell your team lead about problems that keep coming back.
Can you see yourself here?Apply now
Example of growing with us
The sales path in our Financial Resolution Services team
We like to promote from within. This is the path for people who stay in sales. If you want to move into marketing, HR, client care or another team along the way, you can, and those teams have their own progression.
Where you start
Inside Sales Rep
You join one client account and learn their program, their customers and the questions people ask.
Step 2
Senior Sales Rep
You take on bigger targets and harder conversations. You also help newer reps and improve how the team works.
Step 3
Lead / Team Coordinator
Your first management role. You lead a small team, run 1:1s and use your team's data to plan the work.
Step 4
Team Lead
You lead a full team and own its results for the client.
Step 5
Head of the Sales Floor
An executive role. You are responsible for the whole sales floor: every team, every leader and the results they deliver.
Clear criteria
Each step on this path has defined requirements. You know what you need to show to move up.
Based on your results
Promotion depends on your results and your skills. Time in the job alone does not decide it.
Data you can see
Your numbers are visible to you, so the conversation about your next step is based on facts.
What we offer
Training, coaching and growth
Training before you go live
We teach you the financial resolution work, the tools and our standards first. You start live calls when you are ready.
Coaching that continues
Regular feedback from your team lead and the quality team, based on your real calls.
Promotion from within
When a lead or manager role opens, we look at our own people first.
A young team
Most of our team is Gen Z, starting their careers the same way you are. You grow alongside people your age.
Real US experience
You speak with US consumers every day and learn how a North American industry works from the inside.
A modern office in Amman
Glass-walled suites, dedicated team rooms and a floor that feels like a place you want to be.
Pay, schedule and benefits depend on the role. We explain them clearly during the hiring process, before you accept any offer.
Like what you're reading?Apply now
How hiring works
Five steps from application to your first day
We assess English by listening, so a short phone screen comes early. At each step, we tell you what happens next.
Step 1: Apply online
A short online application with a voice note recorded in your browser. A real person on our HR team reads every one.
Step 2: Phone Screen
A short call in English with our team. We listen for fluency, clarity and a natural American accent, because that is how you will sound to US consumers.
Step 3: Interview
We get to know you and you get to know us. Ask anything about the role, the team and the next steps.
Step 4: Offer
If it is a match, you get a clear offer. We explain the role, schedule and pay before you accept.
Step 5: Training
You learn about the US client, the tools and our standards before you talk with consumers live.
Tips for a strong application
- Tell us a little about yourself in the message box, in your own words.
- Be honest about your English level. It saves you and us time.
- Add a phone number. Our live screening happens by phone.
- Check your email, and your spam folder, after you apply.
FAQ
Questions from candidates
Do I need experience to apply?
No prior experience in the financial resolution industry is required. We train the right people. The English bar is different: excellent spoken English with a natural American accent is non-negotiable.
How good does my English need to be?
Excellent. You will speak with US consumers all day, so you need to be fluent, easy to understand and comfortable in fast, natural conversation. We look for a natural American accent. If English is not your strongest language yet, this role is not the right fit today.
Why do you ask for an American accent?
Our teams speak with consumers across the US about their finances. A natural American accent helps people feel at ease and trust the conversation. That is why we assess it early in the process.
How do you check my English and accent?
By listening. The application includes a short voice note that you record in your browser, reading a passage out loud. If your application fits, the next step is a short phone screen in English, where we hear how you speak.
Who works at Insaan Global?
We are a young team. Most of our people are Gen Z, starting their careers in Amman. We built this company for that generation: real work, clear feedback and promotion from within.
Do I need to speak Arabic?
No, Arabic is not required. Your work is in English.
What are the working hours?
We work on US time. Our clients and the consumers we speak with are in the US, so shifts run from the evening into the morning in Amman. Your exact schedule depends on the role, and we go through it with you during hiring.
What about pay and benefits?
Pay and benefits depend on the role. We share the details with you during the hiring process, so you can make a clear decision before you accept any offer.
Which role should I apply for?
If you speak excellent English and want to talk with US customers, apply for the Lead Experience Associate role. If you are not sure, send a general application and pick the area that interests you most, or choose "Not sure yet". Our HR team will match you with the right team.
Do I need a CV?
Yes. The application asks you to upload your CV as a PDF, DOC or DOCX file, up to 2 MB. It does not need to be perfect. No industry experience is required.
What do I need to apply?
About 2 minutes, your CV (PDF or Word), a clear recent photo of yourself, and a quiet place to record a short voice note in your browser. Everything goes securely to our HR team only.
How long until I hear back?
We read every application. If your application fits, we aim to contact you within 5 business days. Please check your spam folder too.
Ready to start?
If your English is excellent and you sound natural with Americans, we want to hear from you. One short application goes straight to our HR team.