Careers · Our teams
Five teams. One industry. One high bar.
Every team at Insaan works on financial resolution services for companies in the US. Here is what each team really does, who does well in it, and where it can take you.
Every team requires the same thing first
Excellent spoken English with a natural American accent. Even Back Office and Quality speak with US consumers or listen to them all day. If English is not your strongest language yet, these roles are not the right fit today.
Customer Experience
Talk with US consumers enrolled in a resolution program. Answer questions, keep them informed and solve problems the first time.
Day to day
- Take calls from US consumers already enrolled in a resolution program
- Answer questions about their program, timeline and next steps
- Make follow-up calls so nobody feels forgotten
- Log every conversation clearly in the CRM
- Flag problems early to your team lead
Who thrives here
- You are patient and calm when someone is stressed
- You explain things simply
- You like solving a problem the first time
- Excellent English with a natural American accent (C1 or C2 required)
How it grows
Strong reps become the go-to person on the team for hard calls, then move into Quality, training newer reps, or a lead role.
Sales
Speak with people in the US who are looking for financial help, explain the program clearly and help the right people get started.
Day to day
- Speak with people in the US who asked for help with their finances
- Listen to their situation and explain how a resolution program works
- Answer questions and objections honestly
- Guide the right people through getting started, step by step
- Track your own numbers during the day
Who thrives here
- You enjoy conversations and do not fear the word no
- You are honest even when it costs a sale
- You like clear targets
- Excellent English with a natural American accent (C1 or C2 required)
How it grows
This team has our clearest path: Inside Sales Rep, Senior Sales Rep, Lead / Team Coordinator, Team Lead, then Head of the Sales Floor, an executive role. You can also move into other teams, such as marketing, HR or client care, which have their own progression.
Found a team that fits?Apply now
Quality
Listen to real calls, score them fairly and help every rep sound clearer and more confident each week.
Day to day
- Listen to recorded calls from across the teams
- Score them fairly against clear standards
- Check that every call follows the compliance rules
- Share specific, useful feedback with reps and leads
- Spot patterns and suggest what to train next
Who thrives here
- You have a sharp ear for how people sound
- You are fair and detail-minded
- You like helping others improve
- Excellent English with a natural American accent (C1 or C2 required)
How it grows
Quality analysts often grow into training and coaching roles, or into team leadership, because they know what great sounds like.
Back Office & Operations
Handle files, documents and account updates for resolution programs, carefully and on time.
Day to day
- Process files, documents and account updates for resolution programs
- Check details carefully so nothing is missed
- Follow up with US consumers by phone or email when something is needed
- Work with the phone teams to keep each file moving
- Meet daily deadlines
Who thrives here
- You are organized and accurate
- You like a clear process and finishing what you start
- You are comfortable on the phone too
- Excellent English with a natural American accent (C1 or C2 required)
How it grows
Operations people who master the process move into senior, coordinator and operations lead roles.
Sounds like you?Apply now
Team leadership
Lead a team of reps, coach them on real calls and own the results. For people who have led teams before.
Day to day
- Run the team huddle at the start of every shift
- Coach reps on real calls, side by side
- Hold 1:1s and set clear goals for each person
- Read team data and adjust the plan for the day
- Report results to the client team in the US
Who thrives here
- You have led a team before, in any field
- People trust you and come to you for help
- You stay calm and fair under pressure
- Excellent English with a natural American accent (C1 or C2 required)
How it grows
Team leads in sales can grow into Head of the Sales Floor, an executive role responsible for every team on the floor. Leaders in other teams grow within their own track.
Not sure which team?
You do not have to choose
There is one general application for every team. Pick the area that interests you most, or choose "Not sure yet". Our HR team listens to how you speak, reads about you, and matches you with the right team.