About Insaan Global
Insaan Global runs customer operations for US financial resolution companies from our operations delivery hub in Amman. Our team speaks with American customers every day.
About the role
Insaan Global runs sales, customer experience, quality and back-office work for US financial resolution companies. Every one of those teams has manual steps, handoffs and reports that slow us down. Your job is to find them and remove them. You work closely with department leads, learn how work really gets done and build AI-powered systems that make it faster and more accurate. We want someone who ships working automations, not someone who only talks about AI.
Why this role is different
- You are building this function from the ground up. It is not an old ops job with AI added on top.
- You work across every department: Sales, Customer Experience, Quality and Back Office & Operations.
- What you build is used by real teams on real US customer calls, every shift.
- You have room to test new AI tools quickly, keep what works and drop what does not.
What you'll do
AI and automation
- Design and build automations across our tools: CRM, phone system, documents and reporting
- Apply LLMs and AI agents to real workflows, such as call summaries, lead qualification, follow-ups and quality checks
- Connect our systems so data moves on its own instead of being copied by hand
- Check AI output for accuracy and set simple controls and rules around it
- Pilot new AI and operations tools quickly, and drop the ones that do not deliver
Business processes and operations
- Map how work moves through each department, from the first call to the closed file
- Find bottlenecks and measure what they cost in time, quality and revenue
- Keep CRM data clean and reliable across leads, customers and files
- Build dashboards that show leadership the funnel, conversion rates, team performance and where things are stuck
- When leadership asks what is slowing things down, bring a fix, not just a number
- Write clear process documents and train teams on every new system you launch
What we're looking for
Must have
- Really strong spoken English, C1 or C2
- 3+ years in operations, RevOps, sales ops, business analysis or process improvement
- A strong understanding of business processes in sales, customer service, operations or finance
- At least one real automation you built yourself, for example in n8n, Make, Zapier, a CRM workflow or a custom script
- Hands-on experience applying LLMs or AI agents to a real workflow, beyond writing emails with ChatGPT
- Experience owning reports or dashboards end to end, and finding the source of a data problem instead of only flagging it
- You explain technical choices in simple business terms
- A real drive to make things more efficient, and comfort working with little direction
- Available to work US hours
Nice to have
- Python or JavaScript
- CRM administration experience, such as fields, workflows and permissions
- Experience in a BPO, call center or US financial services company
What success looks like
- First 30 days
- You know our departments and tools well: where the data lives, where it breaks and where the manual bottlenecks are.
- First 60 days
- One real automation is live and measurably cuts manual work or improves a key number.
- First 6 months
- Leadership comes to you first to understand what is driving or blocking performance, and you already have a fix underway.
Sounds like you?Apply now
Schedule
Full-time, on-site at our office in Amman (Abdullah Ghosheh St, 7th Circle). We work US hours, so shifts run from the evening into the morning in Amman.
How to apply
Five short steps. You will need your CV (PDF or Word), a photo of yourself and a short voice note that you record in your browser, answering one question in English. A real person on our HR team reads every application.