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Insaan Global

Customer operations for US financial resolution companies

Lead Experience Associate (Fluent English)

  • Amman, Jordan
  • On-site
  • Full-time
  • US hours
  • Posted Sep 28, 2026

About Insaan Global

Insaan Global runs customer operations for US financial resolution companies from our operations delivery hub in Amman. Our team speaks with American customers every day.

About the role

You handle calls with US customers. You listen to what they need, explain information clearly, answer their questions and guide them to the right next step. No experience is required. We give you full paid training.

What you'll do

  • Handle calls with US customers every shift
  • Listen, explain information clearly and answer questions
  • Guide each customer to the right next step
  • Enter customer details accurately in our system
  • Meet daily performance and quality goals

What we're looking for

  • Really strong spoken English, C1 or C2
  • A clear, confident voice on the phone
  • Quick reading: you understand information and explain it on the spot
  • Available to work US hours
  • No experience required

Sounds like you?Apply now

Schedule

Full-time, on-site at our office in Amman (Abdullah Ghosheh St, 7th Circle). We work US hours, so shifts run from the evening into the morning in Amman.

How to apply

Five short steps, about 2 minutes. You will need your CV (PDF or Word), a photo of yourself and a short voice note that you record in your browser. A real person on our HR team reads every application.