Industries · Business Experience
Financial resolution companies help American consumers with financial troubles, often during one of the hardest stretches of their lives. Our Gen Z team in Amman handles enrollment, client services, document collection and case support in fluent English with an American accent. Every hire is trained deeply on your program before going live, and QA checks every call against your communication rules.
Functions that matter most
The challenge
Adding people doesn't fix these on its own. Each one needs a change in how the work is designed, and a team that knows your business.
People calling about a financial resolution are often stressed, and the enrollment call sets the tone for the whole program.
How we handle it: Enrollment teams are trained to listen, gather the right information and explain your program clearly, in natural American English.
Clients drop out when they stop hearing from you or stop understanding their progress.
How we handle it: Proactive updates and payment reminders keep clients informed and on track.
Forms, authorizations and supporting paperwork stall a file when they go missing.
How we handle it: Back-office teams chase, check and file documents so every case keeps moving.
What can be said, when and how is closely regulated and closely watched.
How we handle it: Every interaction is reviewed against your scripts and communication rules.
Where we fit
Inbound calls and web leads
Qualification, agreements and consent
Paperwork and authorizations collected
Progress and payment reminders
Case updates and next steps tracked
Program completion and close-out
Where the work sits across these stages
This is a typical lifecycle. Your Operations Analyst maps your actual process before anything changes.
How BX applies
We look at your systems, workflows and customer lifecycle, fix what slows them down, then run the function with a dedicated team. These are the functions financial resolution clients usually start with.
Enrollment fills the program, and it starts with a good first conversation.
Client services keep people enrolled through a long program.
Case work keeps every file moving toward its next step.
A starting list. Your Operations Analyst scopes the exact work with you during the assessment.
Hybrid Intelligence
Every function we run pairs AI with trained people. The two lists below show which financial resolution tasks go to each.
AI handles
People handle
Data-driven QA
Regulators and clients pay close attention to what a financial resolution company promises. QA listens for your scripts, disclosures and communication rules on each call and message, so outcomes are never overstated and required statements are always made.
Your compliance team defines the rules. We configure training, scripts and QA to them; we don't replace your own legal or compliance advice.
NAS-AI · QA review
Enrollment call
Passed checks
Logged to the record
Flagged items
Sent to the team lead for coaching
Example view. Your checks are set with your team.
Who runs it
A young team from our Amman hub: Gen Z professionals with fluent English and American accents, hired for how well they listen and trained deeply on your program before they speak to a single client.
Day one
Learns how your financial resolution operation really runs, maps the lifecycle and designs where AI helps and where people lead.
Go-live
Takes over day-to-day leadership of your dedicated team and is accountable for the results you agree with us.
Every day
Trained on your products, policies and customers, working only on your account, and visible to you in NAS-AI.
FAQ
A dedicated team of young professionals from our Amman hub, most of them Gen Z. We hire for fluent English, a natural American accent and the ability to stay calm with someone who is stressed about money. Nobody goes live until they have been trained on your program and your scripts.
Yes. Your team is trained on your program, your scripts and the rules that govern client communication before go-live, and QA reviews every interaction against them.
Yes. We work in the systems you already use. If a workflow layer would remove duplicate entry or stalled hand-offs, your Operations Analyst will recommend it and you decide.
Yes. Many companies start with one and add the other. Because both run on the same data, the hand-off from new lead to enrolled client is cleaner.
No. Your team is dedicated to your business and is never shared across accounts.
Through NAS-AI, our operational intelligence platform. You see live performance, quality scores, compliance flags and coaching activity, the same view we manage to. Your Function Manager also reviews performance with you regularly.
It depends on how much of the function you want to keep running yourself. Co-sourcing adds a dedicated team alongside yours; full outsourcing hands us the whole function. Many clients start with co-sourcing and move to full outsourcing later.
Tell us which function you want to fix or scale. We'll show you what we would change, where AI and people fit, and who would run it.