Core
Back Office
Dispatch, documents and billing keep freight and cash moving.
- Dispatch and load coordination support
- Proof of delivery matching
- Freight billing and audit
- Claims processing
Industries · Business Experience
Logistics & Supply Chain.
Catching delays before customers call.
In logistics, a late status update often leads to a missed delivery, and then to a claim. We run dispatch support, tracking communication, exception handling, claims and freight billing for carriers, 3PLs and shippers, with teams who work in your systems and stay ahead of problems.
Functions that matter most
The challenge
Common operational problems in logistics and supply chain
Adding people doesn't fix these on its own. Each one needs a change in how the work is designed, and a team that knows your business.
- 1
Exceptions drive the workload
Delays, damage and failed deliveries create most of the work and most of the cost.
How we handle it: Exceptions are routed with context, so they are resolved the first time.
- 2
Customers ask before you tell them
"Where is it?" calls pile up when updates are late.
How we handle it: Proactive updates go out when a shipment status changes.
- 3
Paperwork slows cash
Proof of delivery, invoices and claims move slowly when documents are missing.
How we handle it: Back-office teams match documents and chase gaps so billing keeps moving.
- 4
Freight never stops
Loads move across time zones and overnight.
How we handle it: Coverage is planned around your operating hours.
Where we fit
Where each BX function fits in the logistics and supply chain lifecycle
- Customer Experience
- Revenue as a Service
- Back Office
- 1
Quote
Quote requests and follow-up
Revenue - 2
Dispatch
Load and driver coordination
Back office - 3
Track
Status updates to customers
CX - 4
Exceptions
Delays, damage and re-delivery
CX - 5
Deliver
Proof of delivery matching
Back office - 6
Bill
Freight billing and claims
Back office
Where the work sits across these stages
- Customer Experience: 2 of 6 stages
- Revenue as a Service: 1 of 6 stages
- Back Office: 3 of 6 stages
This is a typical lifecycle. Your Operations Analyst maps your actual process before anything changes.
How BX applies
Business Experience functions for logistics and supply chain teams
We look at your systems, workflows and customer lifecycle, fix what slows them down, then run the function with a dedicated team. These are the functions logistics and supply chain clients usually start with.
Core
Customer Experience
Customers judge you on how you handle the exceptions.
- Shipment tracking updates
- Exception communication
- Driver and carrier support lines
- Customer inquiries
Often added
Revenue as a Service
Many quotes are won or lost on the follow-up call.
Quote follow-up · Shipper prospecting and qualification
Talent Operations
Driver and warehouse hiring never really stops.
Candidate sourcing and screening support · Interview scheduling · Onboarding paperwork
What we run for logistics and supply chain teams
A starting list. Your Operations Analyst scopes the exact work with you during the assessment.
- Dispatch Coordination
- Shipment Tracking
- Customer Communication
- Claims Processing
- Driver Support
- Last-Mile Coordination
- Exception Handling
- Proof of Delivery
- Freight Billing
- Carrier Support
Engagement model 01Co-sourcingKeep leadership of the function. A dedicated Insaan team works alongside yours, in your tools and to your playbooks.Learn about co-sourcing Engagement model 02Full outsourcingHand us the whole function. We fix the systems and workflows, then run it and answer for the results.Learn about full outsourcing
Hybrid Intelligence
How AI and people split logistics and supply chain work
Every function we run pairs AI with trained people. The two lists below show which logistics and supply chain tasks go to each.
AI handles
- Watches shipment status and flags exceptions early
- Drafts proactive delay notices for review
- Matches proof of delivery to invoices
- Reads claim documents and pre-fills the case
People handle
- Solves the exception with carriers and customers
- Makes re-routing calls within your rules
- Handles upset customers and key accounts
- Decides claim outcomes within the authority you set
Data-driven QA
Quality review against your rules
Most logistics complaints trace back to wrong information or a follow-up that never happened. Calls, messages and case files are reviewed for correct shipment details, timely updates and complete paperwork.
What QA checks in logistics and supply chain
- 1Accurate shipment status given
- 2Follow-up commitments kept
- 3Claim documentation complete
- 4Billing matched to proof of delivery
- 5Escalated to your team when needed
Your compliance team defines the rules. We configure training, scripts and QA to them; we don't replace your own legal or compliance advice.
NAS-AI · QA review
Delayed shipment call
- Shipment identified correctlyPass
- New delivery window confirmed with the carrierPass
- Customer notified in writingPass
- Claim option not explainedFlag
Passed checks
Logged to the record
Flagged items
Sent to the team lead for coaching
Example view. Your checks are set with your team.
Who runs it
Who runs your logistics and supply chain operation
From our flagship hub in Amman: university-educated, English-fluent professionals selected to North American standards.
- 1
Day one
Your Operations Analyst
Learns how your logistics and supply chain operation really runs, maps the lifecycle and designs where AI helps and where people lead.
- 2
Go-live
Your Function Manager
Takes over day-to-day leadership of your dedicated team and is accountable for the results you agree with us.
- 3
Every day
Your dedicated team
Trained on your products, policies and customers, working only on your account, and visible to you in NAS-AI.
FAQ
Questions about logistics and supply chain outsourcing
Can you work in our TMS and WMS?
Yes. We work in your transportation, warehouse and customer systems, so agents see live shipment status and can act on it.
Do you support overnight and weekend operations?
We plan coverage around your operating hours. Tell us the hours and volumes you need to cover and we will design the schedule with you.
Can you handle claims end to end?
We handle intake, documentation and case work, and make decisions within the authority you set. Anything outside it goes to your team with the case prepared.
Is our team shared with other clients?
No. Your team is dedicated to your business and is never shared across accounts.
How do we see how the operation is performing?
Through NAS-AI, our operational intelligence platform. You see live performance, quality scores, compliance flags and coaching activity, the same view we manage to. Your Function Manager also reviews performance with you regularly.
Should we start with co-sourcing or full outsourcing?
It depends on how much of the function you want to keep running yourself. Co-sourcing adds a dedicated team alongside yours; full outsourcing hands us the whole function. Many clients start with co-sourcing and move to full outsourcing later.
Let's look at your logistics and supply chain operation.
Tell us which function you want to fix or scale. We'll show you what we would change, where AI and people fit, and who would run it.