Core
Back Office
Order entry and supplier follow-up protect production and cash.
- Order entry and changes
- Supplier confirmations and follow-up
- Invoicing support
- Documentation management
Industries · Business Experience
Manufacturing.
Connecting the plant to the customer.
A late order confirmation or a stalled warranty claim can frustrate a dealer as much as a production delay. From inside your ERP, our team handles order processing, customer and dealer service, warranty and claims administration, and supplier communication.
Functions that matter most
The challenge
Common operational problems in manufacturing
Adding people doesn't fix these on its own. Each one needs a change in how the work is designed, and a team that knows your business.
- 1
Orders arrive in every format
Email, PDFs, portals and phone orders all need to land in the ERP correctly.
How we handle it: AI reads orders and people check the exceptions, so entry is fast and accurate.
- 2
Dealers and distributors need answers
Pricing, availability and order status questions slow down your sales channel.
How we handle it: A dedicated desk answers from your systems and escalates what needs your team.
- 3
Warranty claims are detailed
Claims need serial numbers, photos and documentation before they can be judged.
How we handle it: Back-office teams complete, check and route every claim.
- 4
Suppliers need chasing
Late confirmations and missing documents ripple into production.
How we handle it: Supplier follow-up runs on a schedule, with exceptions escalated early.
Where we fit
Where each BX function fits in the manufacturing lifecycle
- Customer Experience
- Revenue as a Service
- Back Office
- 1
Quote
Quote follow-up
Revenue - 2
Enter
Order entry in the ERP
Back office - 3
Source
Supplier confirmations
Back office - 4
Inform
Order status for dealers
CX - 5
Invoice
Shipping documents and billing
Back office - 6
Support
Warranty and parts
CX
Where the work sits across these stages
- Customer Experience: 2 of 6 stages
- Revenue as a Service: 1 of 6 stages
- Back Office: 3 of 6 stages
This is a typical lifecycle. Your Operations Analyst maps your actual process before anything changes.
How BX applies
Business Experience functions for manufacturing teams
We look at your systems, workflows and customer lifecycle, fix what slows them down, then run the function with a dedicated team. These are the functions manufacturing clients usually start with.
Core
Customer Experience
Dealers and end customers need quick, accurate answers.
- Order status and dealer support
- Parts and service questions
- Warranty intake
- Quality complaints
Often added
Revenue as a Service
Open quotes are revenue waiting for a follow-up.
Quote follow-up · Dealer and distributor outreach
Talent Operations
Plant and technician hiring needs steady coordination.
Candidate sourcing and screening support · Interview scheduling
What we run for manufacturing teams
A starting list. Your Operations Analyst scopes the exact work with you during the assessment.
- Order Processing
- Customer Service
- Warranty Administration
- Parts & Service Support
- Dealer & Distributor Support
- Claims Processing
- Quality Complaint Handling
- Documentation Management
- Billing Support
- Supplier Communication
Engagement model 01Co-sourcingKeep leadership of the function. A dedicated Insaan team works alongside yours, in your tools and to your playbooks.Learn about co-sourcing Engagement model 02Full outsourcingHand us the whole function. We fix the systems and workflows, then run it and answer for the results.Learn about full outsourcing
Hybrid Intelligence
How AI and people split manufacturing work
Every function we run pairs AI with trained people. The two lists below show which manufacturing tasks go to each.
AI handles
- Reads purchase orders and pre-fills ERP entries
- Checks pricing and part numbers against your catalog
- Checks warranty claims for missing information
- Tracks supplier confirmations and flags delays
People handle
- Resolves order exceptions with customers
- Supports dealers with product knowledge and judgment
- Decides which claims need engineering review
- Handles quality complaints with care
Data-driven QA
Quality review against your rules
An order-entry mistake can end up in the production schedule and on the invoice. Orders, claims and customer interactions are checked against your rules so errors are caught before they get that far.
What QA checks in manufacturing
- 1Order entry matches the customer PO
- 2Pricing and part numbers correct
- 3Warranty documentation complete
- 4Quality complaints routed correctly
- 5Clear commitments on dates
Your compliance team defines the rules. We configure training, scripts and QA to them; we don't replace your own legal or compliance advice.
NAS-AI · QA review
Purchase order entry
- Part numbers match the catalogPass
- Pricing matches the agreementPass
- Ship-to address confirmedPass
- Requested date not feasible, customer not toldFlag
Passed checks
Logged to the record
Flagged items
Sent to the team lead for coaching
Example view. Your checks are set with your team.
Who runs it
Who runs your manufacturing operation
From our flagship hub in Amman: university-educated, English-fluent professionals selected to North American standards.
- 1
Day one
Your Operations Analyst
Learns how your manufacturing operation really runs, maps the lifecycle and designs where AI helps and where people lead.
- 2
Go-live
Your Function Manager
Takes over day-to-day leadership of your dedicated team and is accountable for the results you agree with us.
- 3
Every day
Your dedicated team
Trained on your products, policies and customers, working only on your account, and visible to you in NAS-AI.
FAQ
Questions about manufacturing outsourcing
Do you work in our ERP?
Yes. We work in your ERP and related systems. Where orders arrive in many formats, we can add a workflow layer that reads them and prepares entries for review.
Can you support dealers and distributors?
Yes. A dedicated desk handles order status, pricing, availability and warranty questions from your channel partners, and escalates what needs your team.
Can your team answer technical product questions?
Teams are trained on your product lines and answer what your documentation covers. Deeper technical questions go to your engineers with the details they need.
Is our team shared with other clients?
No. Your team is dedicated to your business and is never shared across accounts.
How do we see how the operation is performing?
Through NAS-AI, our operational intelligence platform. You see live performance, quality scores, compliance flags and coaching activity, the same view we manage to. Your Function Manager also reviews performance with you regularly.
Should we start with co-sourcing or full outsourcing?
It depends on how much of the function you want to keep running yourself. Co-sourcing adds a dedicated team alongside yours; full outsourcing hands us the whole function. Many clients start with co-sourcing and move to full outsourcing later.
Let's look at your manufacturing operation.
Tell us which function you want to fix or scale. We'll show you what we would change, where AI and people fit, and who would run it.